Saturday December 5, 2015. Stop at Piriapolis. We need urgently a swageless connector to repair a broken lower stay.
Monday December 7. email and direct call to Stalok from our company in France. We ask them to send the goods urgently, payment follows ASAP (our company is already a Stalok customer). Stalok sends a pro forma bill the same day.
Tuesday December 8: payment. Transfer done directly from our bank, proof of payment sent to stalok, follow up by phone.
... And nothing comes. Many phone calls, pure promises and pretexts. In fact Stalok was not waiting for payment: they were waiting for payment to be effective (which may take several days).
Friday December 11. The goods are finally sent, 4 days late. These 4 days made the difference. We arrived at Puerto Williams on January 5, 4 days after on our latest possible ETA (Dec 31 to January 1; some people were waiting for us).
To worsen things, the delivery was postponed 1 day by DHL, without any follow up or information from Stalok. We did not even have a parcel tracking number.
According to their last e mail (Dec. 11): "Please find attached your order acknowledgement which details our expected delivery date. Although the vast majority of our orders are delivered on time we will contact you if there is any change". LIES.